Return Policy

Not happy with our product? We provide full refund for the item.

1. If you have any problems with your order, especially in terms of fit, size or colour, or if you come across any defects, we'll be happy to refund the amount. Please return the unused item with tags within 15 days of receipt. Currently we do not exchange any items. In case you wish to change the item you bought, you will need to place a return request for the same following the process as listed below. After that you can re-order the style you want.

2. You can initiate the returns by sending us an email to sales@pistoleindustry.com with the email subject ‘PRODUCT RETURNS’. Please include the following in your email.

  • Order ID number
  • Reason for Returns
  • Your complete address with phone number

Our executive will get in touch with you within 24 hours to arrange for a pick up. You could always call us on 8465932018 if you have any questions regarding your return status or process.

Refunds
  • Once we receive the product at our warehouse, we will refund the money.
  • For Credit card/Debit card/Net Banking payments, it may take upto 5-7 business days for the refund amount to reflect in your account (depending upon your bank).
  • Please note that limited period offers which run for a specific period or product specific discounts may not be available by the time you return the order.
  • Free Gifts cannot be returned or exchanged.

3. Please email to our customer support in case of any clarification.

Terms and Conditions for Returns

1. Pistoleindustry.com will not be responsible for any incorrect fund transfer/voucher issuance against returns arising due to erroneous input by the customers. The customer takes complete responsibility for the accuracy of information provided.

2. Refund will be issued only after the product is received at our warehouse.

3. Prepaid refund will be initiated within 2 working days of receiving the product. It may take 5-7 business days for the amount, to reflect in your bank account.

4. You can return either the complete order or 1 or more items from the same.

5. Please pack the products properly and paste/write the following address: Pistole Ecommerce Division, Hno: 2-2-3/3/11A-1, Shivam Road, Prashanth Nagar, Hyderabad, Telangana 500044. Please mention the Return Id on the packet.

6. Please ensure that the packet is well sealed before handing over to our pick-up executive.

7. Please use separate packets for items from separate orders.